Author: Bart Mercer

The County Commission is working with Advanced Disposal to correct ongoing trash collection issues experienced throughout the county; this is our primary goal in this particular matter.  An additional  frustration related to Advanced Disposal is  many citizens report having very long hold times when attempting to report a service issue to Advanced. The County Commission can provide immediate relief to this problem. Please see the statement below released by the County Commission today detailing the situation.

Bart

Commission Working to Ensure Service Issues Addressed

Since 2003, Advanced Disposal (previously called Sunflower Waste) has been the residential solid waste contractor for the citizens of Elmore County. As with any other service, the performance ebbs and flows as staffing shifts and outside influences impact operations. The Elmore County Commission is sensitive to these factors and how they affect the citizens of our county. From time to time, services provided by Advanced Disposal have been tweaked to better meet the needs of the citizens all while keeping costs to our citizens as low and reasonable as possible.

In a fast growing county like Elmore County though, sometimes the market demands outpace available resources and require additional changes to operations. The Commission continually communicates with Advanced Disposal on a number of topics including the periodic service related issues. Two specific issues of late are keeping routes running on time and when routes are delayed, communicating those delays effectively to customers.

The current service contract requires once a week pickup to a paying customer by Advanced. With individual customers having prescribed pickup days established by Advanced, frustrations mount when a mechanical malfunction or human issue causes a route to be delayed a day or two. Understand that the Commission has a keen sense of this frustration, but is also aware that trash is being serviced in most all situations within the prescribed timeframes. The Commission desires less frequent interruptions in service delays and has been actively engaged with Advanced Disposal as they get these issues under control.

The second and probably most important issue is the communications end. Way too many times, the County Commission or county staff hear reports of long hold times or poor information being disseminated to paying customers by Advanced Disposal’s customer service call center. Centrally located in Moody, AL, this call center has been the subject of frustration for our citizens and even local Advanced Disposal representatives. Ongoing conversations, training and feedback are all mechanisms being employed to assist Advanced Disposal in correcting this important issue.

To assist with the communications piece of the puzzle, the County Commission is offering an additional method to have service issues relayed to local Advanced Disposal representatives. Our Report a Recycling or Trash (under the Contact Us tab on our website, https://www.elmoreco.org/report-a-problem) delivers messages via an email address of trash@elmoreco.org. Where phone calls and social media posts about issues may have their time and place, citizens who have had an unsuccessful effort getting Advanced Disposal’s customer service to address their issue are encouraged to share their issue with the County Commission via the Contact Us tab or more directly by emailing us at trash@elmoreco.org. Through this additional means of reporting, the County Commission will be able to track service issues in a more effective manner and relay these items onto local Advanced Disposal representatives.

Ultimately, the County Commission desires the citizens of Elmore County to have a quality service provided at a reasonable cost. The County Commission fully anticipates that Advanced Disposal will respond accordingly to address these deficiencies and return their service to the standards that the County Commission, our citizens and Advanced Disposal desires.

CSX Railroad has notified the Elmore County Commission they will start a rail maintenance project in our area beginning July 15,  2019.

This maintenance project will include rail replacement at three intersections:

• Deatsville Hwy
• Cypress Road
• Co. Rd. 85 (Autauga County)

The project is estimated to last for two weeks and only one crossing will be closed at a time with signage being posted along detour routes.

If you have questions please let me know.

Thanks

Bart

Monthly Countywide cleanup day is this Saturday, 7- 13-19

Trucks will be at the locations below from 9:00 a.m. – 1:00 p.m. or until the truck is full.

The pick-up sites are for residents to bring amounts of trash larger than the normal residential trash container will accommodate.
Limbs smaller than four feet and no more than six inches in diameter will be accepted but it is not designed to accept trash or clean-up debris from contractors.

Items such as batteries, appliances, oils and gases, paints or thinners will not be accepted.

These are the pick-up sites for this Saturday:
Elmore Town Hall
Holtville High School
Elmore County Judicial Complex
CEWSA – Redland Facility
Emerald Mountain Equestrian Center
Kent – Old Highway Department

If you have any question please contact me.
Bart

This is the work session agenda for the Commission meeting 7- 8-19.

The Elmore County Commission meets on the 2nd Floor of the Historic Elmore County Courthouse, downtown Wetumpka.
Work Session starts at 5:00 p.m. and Commission meeting soon after, normally about 6:00 p.m.

If you want to share a thought or have a question on any item please let me know.
Thanks,
Bart

As Elmore County grows so does the need for additional recreational facilities for our families and students.

The Elmore County Commission, Grandview Family YMCA, City of Millbrook, Elmore County Schools, and Elmore County Economic Development Authority (ECEDA) are working together to conduct a needs assessment for a new outdoor sports complex to be located at the YMCA in Millbrook.

Initially seeking input from our schools, city/county leadership, and the YMCA, this group agreed there is a need for the expansion of sporting facilities that could host league games, camps, clinics, etc.. These additional facilities could also be used by local school students participating in sports where currently they do not have adequate facilities and are having to travel outside Elmore County to practice or compete. This is a primary reason the project is being considered.

We would like to hear from community members and are asking citizens to complete a survey and share your thoughts. Below you will see links to the desktop and mobile versions of the survey citizens are being asked to complete between July 1st  and 19th , 2019 as a part of the initial consideration of this sports complex.

This is a link to a statement from the YMCA. Community Survey YMCA Statement

Desktop Version: Community Survey Desktop Version

Mobile  Version:  Community Survey Mobile Version

Thanks,

Bart

In observance of Independence Day, Elmore County Government Offices will be closed Thursday July 4, 2019

A large cross drain under a portion of Allie Valley Rd caused this section of road to be closed for repairs. County crews completed these repairs today and Allie Vallie has been reopened.

Bart

This is the work session agenda for the Commission meeting 6- 24-19.

The Elmore County Commission meets on the 2nd Floor of the Historic Elmore County Courthouse, downtown Wetumpka.
Work Session starts at 5:00 p.m. and Commission meeting soon after, normally about 6:00 p.m.

If you want to share a thought or have a question on any item please let me know.
Thanks,
Bart

May 4^th Storm Debris Removal Project Complete in the Elmore Community:

Elmore County highway department personnel have completed removing woody debris placed on the county right of way by citizens after the May 4th storm. Over 360 dump truck loads of debris have been removed from this area during this clean-up project.

Right of way debris removal is not an ongoing scheduled service offered by the county due to resource limitations. The County does offer opportunities to dispose of this type of woody debris at County Wide Clean Up days. The next scheduled day will be July 13 where small items (limbs in lengths shorter than 4’ in length) can be taken to various sites throughout the county for disposal.

Allie Valley Cross Drain Replacement:

Replacement of the cross drain under a section of Allie Valley started Monday. This project is scheduled to be completed in a few weeks in an effort to reopen this road for normal use.

Thanks,

Bart

Storm Debris Removal in the Elmore Community:

On May 4^th, residents of District 4 in the Elmore Community were affected by a storm that brought sudden high winds and downed many trees in the area.

As a part of assisting citizens in recovering from this type event, county highway personnel have been removing woody storm debris that citizens and the storm placed on the county right of way.  As of Friday of the past week, over 300 dump truck loads of debris has been loaded and hauled away by multiple county crews.

Crews are almost complete with the initial removal pass on each affected road. This initial pass should be completed the end of the week of June 10.

Additional debris placed on the county right of way after the initial removal pass will be assessed and removed on a case by case basis. Removal of this additional debris will be done as county resources are available as crews will be resuming normal maintenance activities soon after completion of the initial pass.

Right of Way debris removal is not an ongoing scheduled service offered by the county due to resource limitations. The County does offer opportunities to dispose of this type of woody debris at County Wide Clean Up days. The next scheduled day will be July 13 where small items (limbs in lengths shorter than 4’ in length) can be taken to various sites throughout the county for disposal.

Allie Valley Cross Drain Replacement:

A large cross drain under a section of Allie Valley Dr partially collapsed several weeks ago causing this section of road to be closed. Since that time, county personnel have been working to clear up a right of way issue and procure the necessary replacement pipe (54” diameter pipe) so proper repairs can be made. The new cross drain pipe will be installed as soon as crews complete the initial debris removal pass in Elmore.  Once work can commence, the project is scheduled to be completed within a few weeks.

If you have any questions about either of these projects, please feel free to contact me.

Thanks,

Bart Mercer